Shipping/Return Policy

Processing Time

All crochet pieces are made on order, please allow 2-4 weeks for your item(s) to be processed and shipped.

SHIPPING:

United States: All pieces shipping domestically will be shipped via USPS First-Class Mail which includes a tracking number. Shipping takes 1-7 business days depending on the state.  

International: All pieces shipping internationally will be shipped via USPS First-Class Mail International which includes a tracking number. Shipping takes 7-21 business days depending on the country. 

Jazmine Alexa is not responsible for COD/custom charges so please take this into consideration when ordering. Please email shopjazminealexa@gmail.com with your order # in the subject line if you have any issues with shipping.

 

REFUND POLICY:

Jazmine Alexa a sustainable brand. Pieces are made to order. Therefore items cannot be canceled, returned and or exchanged. ALL SALES ARE FINAL. Once placed, orders cannot be canceled or changed unless an incorrect address was provided and changed BEFORE a shipping label is created.

Please ensure all details are correct before proceeding with an order.

If your item arrives faulty/damaged, or you received the wrong item, please report this immediately upon receiving the item, providing photo evidence to shopjazminealexa@gmail.com. All items are carefully inspected and photographed before shipping.